Make Your Hue / Find Your Hue Orders : For orders placed via Make Your Hue and Find Your Hue we handcraft each of the lipsticks to customize based on the preference of colour, base and fragrance as indicated by the customer, hence orders once they are accepted and moved into processing cannot be cancelled. The customers will be able to see the order status via your account on the website. The customer can place a request via the website through your account to cancel the order before it is accepted for processing.
For orders placed via Pick Your Hue the customers can cancel the orders before the shipment is initiated. Once we initiate the process for shipment the order status will be shown as accepted and then no cancellations are allowed. You can cancel the shipment prior to acceptance via the website through your account.Gift cards via Gift A Hue once purchased cannot be cancelled. Please make sure you read the terms and conditions listed below:
LipHue custom makes each of the lipsticks as per the choice of the customer, hence orders once processed cannot be refunded. LipHue has a no refund policy.
In case of cancellation as per steps explained, we process the refund within 48-72 business hours after receiving the cancellation request. It may take 4-5 additional business days for the amount to reflect in your account by your bank.
For orders placed via Make my Hue and Find My Hue will not be allowed for return/exchange as these are custom created based on your individual preferences. No request for refund / exchange will be entertained except if the product is damaged. Please don’t accept the package if it is damaged by our delivery partner. Please request for a replacement by reaching out firstname.lastname@example.org
LipHue will accept the return or exchange of orders, only if the product delivered was in damaged condition. The product once used cannot be exchanged or replaced.Returns will not be accepted under the following conditions:
LipHue will not exchange or replace items which have been damaged at the customers’ end.
For any clarifications on the above, feel free to reach out email@example.com