Welcome to www.liphue.com the official website of LipHue, India’s first custom lipstick brand which has combined beauty and technology to deliver convenience and handcrafted high quality lipsticks for our customers.
The website allows you to shop and browse our products. The website has been organized in two main categories – Custom and Curated lipsticks. The Custom option gives you two choices Make Your Hue and Find Your Hue whereas the Curated option, Pick Your Hue is available under the Shop option. The website allows you to buy digital LipHue Gift cards, Gift A Hue under the Shop option.Q: What does LipHue do?
We specialize in creating custom hand-crafted lipsticks and offer a curated collection of lipsticks for our customers.Q: What is Customization?
Customization is giving the power and choice to our customers who can create their own perfect shade of lipstick by combining colours, selecting their preferred base and fragrance.Q: How can I Customize the lipstick?
You can customize the lipstick using the two options we have Make Your Hue and Find Your Hue.
Make Your Hue gives you an opportunity to play around with colours and mix different hues to see how it looks on you in real time. You can refer to our tutorial on our YouTube channel – Liphue Official to understand the working of the same.
Looking for a perfect nude or red or a chocolate brown or plum? Find Your Hue has a wide range of lip shades available under Seven colour categories to choose from.Q: Do you also sell ready to wear Lipsticks?
Yes, we do offer a selection of curated lipsticks and you can find these shades under Pick Your Hue.Q: What are key ingredients of the Lipstick?
The key ingredients of our lipsticks are:
Castor oil, Bees Wax, Isopropyl Myristate, Ozokerite wax, Candelilla wax, Carnauba wax, Shea Butter, Propylene Glycol, Bromo acid, Vitamin E oil, Methylchloroisothiazolinone and Methylisothiazolinone, Octyldodecanol, Colours, Fragrance oil.
The lipsticks need care and maintenance. It should be stored in a cool/dry place, away from the sunlight.Q: Where is my lipstick made?
Your product is made at the LipHue studio in Hyderabad.Q: Are the Lipsticks cruelty free?
LipHue does not test its products on animals and is cruelty free.Q: Is Liphue a licensed manufacturer for lipsticks?
Yes, we are happy to share that LipHue is a licensed manufacturer as per Drugs and Cosmetics Act and we are based out of Hyderabad, Telangana.Q: Are the lipsticks long lasting?
Our lipsticks are highly pigmented and do the magic in one swatch. They ideally last 6-8 hours.Q: Do all your lipsticks have fragrances?
Our lipsticks are custom made thus it is for the customer to decide whether they would like to opt for fragrance or not.
The curated lipsticks in Pick Your Hue option have pre-decided fragrances which is mentioned in the description.Q: Are LipHue’s lipsticks vegan?
No, our lipsticks are not vegan while like we mentioned earlier, we are cruelty free.SHIPPING Q: Which cities do you deliver to?
We ship Pan India.Q: How long will I take to receive my order?
The order once accepted will be processed and shipped/dispatched within 7-10 business working days. Delivery times can be affected by the customer’s geographic location, the time taken by the delivery partners to deliver.Q: Does LipHue ship internationally?
Currently, LipHue ships only in India.Q: How can I track my order?
You can log in to your account and track the order status in My Orders. The tracking number and the delivery partner information is updated on your order. In case, you do not receive the parcel, please feel free to reach out to us at firstname.lastname@example.org.OTHER Q: I have a discontinued shade will LipHue be able to create the same for me?
Yes, we can recreate the same. Please reach out to email@example.com for the same.Q: Can I return my product?
LipHue handcrafts each of the lipsticks as per the choice of the customer, hence orders once processed cannot be returned/refunded. Kindly refer to our Return and Refund policy for the same.Q: Can I cancel the order after the purchase?
The order can be cancelled before it is accepted. You can check the status of the order in your profile under My Order section. Once it is accepted then cancellation is not allowed.Q: Can we cancel our gift card?
Gift card once purchased cannot be cancelled. Please refer to the Cancelation policy for complete Terms and Conditions on the Gift card.Q: Where do I check my gift card balance?
The gift card balance can be checked on the website under the Gift A Hue Section.Q: What payment methods do you support?
Our payment gateway partner allows you for a wide range of payment methods. They support all major cards, 70+ net banking, UPI, 6+ wallet and multiple pay later options.Q: Do we offer Cash on Delivery?
We currently do not have a Cash on delivery (COD) optionQ: How do I know that I’m buying an authentic LipHue product?
The only way to guarantee authenticity is by purchasing from our website (www.liphue.com). We currently do not have our products on any other channels.Q: The system is not accepting a valid Coupon code
The offers via Coupon code will not be accepted if your order has a Gift card in it along with lipsticks. Create a separate order for the Lipsticks and now apply the coupon code. Should the issue persist please reach out to Customer Care.Q: On what devices the application works best?
For best results, use the application on smart phones ( IOS / Android) or ipad or modern laptops. The resolution offered by these devices have the best results for colours. Please note that there may be slight variation between digital and actual colours.Q: Does the lighting conditions impact the colour shades?
Yes, the colours will vary slightly with the lighting conditions. Make sure that you are in a well-lit room and the brightness settings on your phone is from medium to full.Q: Is there any help available where I can learn how to create colours using Make Your Hue?
Yes, please refer to our YouTube channel for our tutorial on how to create the perfect shades using Make Your Hue option.
The FAQ’s has been compiled to answer all the questions which have been frequently asked. Should you have a question which is not available in this list of FAQs please reach out to firstname.lastname@example.org.